Microsoft redesigns Office for web and app, brings new experiences

Microsoft redesigns Office for web and app, brings new experiences

office app update Microsoft

The Office app for Windows and web version Office.com are getting a refresh and bringing new experiences. Microsoft announces this at Ignite 2021 as part of reimagining Office and transforming for a hybrid world. With the redesign Microsoft says it will serve as a hub for your content, easily finding content and taking action.

Changes to the Office app include a new homepage with a Quick Access section and a set of Recommended Actions. It also has a new My Content page to easily search and filter content and a Create page with all apps and tools, plus templates from all the apps. Microsoft will roll out the new features and experience to users gradually over the next couple of months.

The enhancements we’re making to Office.com is to help you optimize your time and simplify your work. These updates make it even easier to find all the content associated with you, access your apps and templates in one place, take action quickly, and understand what work needs your attention.

What is new in Office desktop app and Office for the web?

Microsoft Program manager Alyssa Galvin takes you on a deep dive into all the new changes.

Check out what’s new on our YouTube channel. Subscribe to follow for the latest videos in the ecosystem.

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Microsoft 365 and Office 2021, what is the difference?

Microsoft 365 and Office 2021, what is the difference?

office 2021 microsoft 365

What is Microsoft Office 2021, Microsoft 365 and Office for the web. Are they are the same or different? Which of these should you get or use and will it work for your needs? I’ll try and explain what the differences are, what is new and how to maximize them.

Office 2021 explained

Office 2021 is a one time purchase software that allows you to install and run Office apps for only one PC or Mac. It does not have upgrade options till the next major Office release becomes available usually after 2-3 years. You will also have to pay the full amount to get this new version when it becomes available, that’s if you want the new features. But you will get security updates as and when they become available.

Microsoft 365

Microsoft 365 is a subscription-based version of Office that makes sure you are always up-to-date with the latest Office feature updates. So after Office 2021 is released you will start getting all the new feature updates and not have to wait till after two years to use them. Microsoft 365 includes plans for personal, home, small and midsized businesses, large enterprises, schools, and non-profits. The Microsoft 365 Family plan allows you to share your subscription with your family for up to six people, and use your apps on up to 30 devices. You can choose from monthly and yearly purchases.

Office for the Web

Microsoft Office for the web is a free version of Office that you can use in a web browser. All you need is to sign up for a Microsoft account with a new or existing email address. You can use Word, Excel, PowerPoint and OneNote to create, edit and save files to your PC or save to the cloud. But you can only use it in the web browser that is all, it wouldn’t work if you aren’t connected to the internet. You can click to try Office for the web if this works for you. Note that Microsoft 365 subscribers have access to this and get more features when they use office for the web.

Office 2021 vs Microsoft 365, what’s the difference & what’s new?

Kevin Stratvert says over the first two years, Microsoft 365 users end up paying less compared to Office 2021 users. $70 for an individual plan & $100/year for the family plan, which is good for up to 6 people. Microsoft 365 users get everything in Office 2021 and more. Including Grammarly type offering with Microsoft Editor, presenter coach in PowerPoint, plus Access and Publisher. Watch the video below to find out the major differences and downsides of Office 2021.

Should You Upgrade to Office 2021? What is new for Excel users

Leila Gharani says Office 2021 is a huge jump for Excel 2016 and 20019 users. Noting it has at least 9 new functions that will change the way you use Excel. This includes XLOOKUP, FILTER, UNIQUE, and SEQUENCE. Watch the video below to find additional features you can look forward to in PowerPoint, Word and Outlook.

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Genesys partners with Microsoft to help enterprise contact centres improve employee and customer experiences

Genesys partners with Microsoft to help enterprise contact centres improve employee and customer experiences

contact centres New Genesys Microsoft Teams South Africa

Genesys a global leader in cloud customer experience and contact centre solutions is expanding its Microsoft partnership with a new, native integration.

Microsoft Teams and Genesys Cloud, are now fully integrated, giving employees a more connected, intuitive and productive experience.

As a result, contact centre agents can collaborate with any employee. Using Microsoft Teams so they can resolve customer issues faster and deliver better service.

Genesys Cloud and Teams make collaboration easy for contact centres

contact centres New Genesys Microsoft Teams South Africa enterprise

Today, employees of contact centres work in several different systems across multiple devices, constantly toggling back and forth. This adds inefficiency and friction, stifling collaboration efforts and making it more time consuming and cumbersome to serve customers. Together, the integrated solutions address these challenges and enable employees to call Teams users throughout their organisation, all from within Genesys Cloud.

Bridging the gap between the front and back office

When agents need to consult with a subject matter expert outside of the contact centre, they can use the integrated directory, search and presence features to find the Teams user with the right expertise from within their Genesys Cloud desktop. They can determine availability and collaborate in real time with a single click.

For example, if a customer asks a question about a loan for a new holiday home while on a support call, an agent can quickly find an available mortgage specialist to help address the issue during the interaction. This facilitates teamwork, knowledge sharing and results in faster resolution for customers.

We are thrilled to add yet another element to our long-standing partnership with Microsoft. Which marks an important step forward in helping our customers deliver on the promise of Experience as a Service“. Shares Olivier Jouve, executive vice president and general manager, Genesys Cloud.

With more than 75 million daily active users, Microsoft Teams is a predominant unified communications and productivity tool for thousands of enterprise organisations. By integrating our platform with Teams, employees can draw upon expertise from anywhere in the organisation so they can provide experiences tailored for every customer.”

Mike Ammerlaan, Director of Microsoft 365 Ecosystem marketing at Microsoft said, “More organisations recognize that employees throughout the business contribute to outstanding customer experiences – not just those in the contact centre. The Genesys Cloud and Microsoft Teams integration helps ensure employees are equipped with the right tools to collaborate with colleagues across the enterprise while benefitting from features like advanced routing, call recording and interaction analytics to deliver consistent service.”

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Microsoft Teams to accommodate up to 20,000 participants in a single meeting, Teams meetings to support up to 1,000 participants

Microsoft Teams to accommodate up to 20,000 participants in a single meeting, Teams meetings to support up to 1,000 participants

Microsoft Teams accommodate

Microsoft Teams is upgrading the virtual platform to accommodate larger groups for meetings and classes. As part of this new upgrade, meeting organisers who want to have more people watch a presentation or discussion will soon be able to bring together up to 20,000 participants at a go but for a view-only meeting experience.

And for more interactive meetings—where attendees can chat, unmute to talk, and turn on their videos for real-time collaboration, Teams meetings are growing to support up to 1,000 participants, up from a maximum of 250 participants currently.

These upgrades are part of new features in Microsoft Teams that will make virtual interactions more natural, more engaging, and ultimately, more human. These features offer three key benefits for people at work and in education. First, they help you feel more connected with your team and reduce meeting fatigue. Second, they make meetings more inclusive and engaging. And third, they help streamline your work and save time. It’s all about enabling people everywhere to collaborate, to stay connected, and to discover new ways to be productive from anywhere.

As the global response to COVID-19 evolves, communities around the world have moved from an era of “remote everything” into a more hybrid model of work, learning, and life. And as we all scramble to keep up, the future of work and education is being shaped before our eyes. At Microsoft, we have spent the last few months learning from our customers and studying how they use our tools,” Jared Spataro, Corporate Vice President for Microsoft 365.

Of the new features announced – the Together Modewhich will be available for users from next month, presents a new meeting experience in Teams that uses AI segmentation technology to digitally place participants in a shared background, making it feel like you’re sitting in the same room with everyone else in the meeting or class. Research has shown that since most people started doing work remotely, many people are feeling less connected and experience more fatigue during video meetings than during in-person collaboration. This mode makes meetings more engaging by helping you focus on other people’s faces and body language and making it easier to pick up on the non-verbal cues that are so important to human interaction.

It’s great for meetings in which multiple people will speak, such as brainstorms or roundtable discussions, because it makes it easier for participants to understand who is talking,” Spataro explains.

The second feature – the Dynamic viewoffers an extraordinary new meeting experience but it’s not intended for every meeting. We believe that traditional video meetings people use every day can also be more engaging and dynamic. A set of enhancements we call dynamic view gives you more control over how you see shared content and other participants in a meeting. Using AI, meetings dynamically optimize shared content and video participants. New controls—including the ability to show shared content and specific participants side-by-side—let you personalize the view to suit your preferences and needs.

The third feature is the Video filters which allows users to subtly adjust lighting levels and soften the focus of the camera to customize their appearance. Also introduced is the Reflect messaging extension which is based on research that shows that employee well-being is more important to productivity than ever. Creating an emotionally supportive environment is key to keeping people healthy, happy, and focused. The new Reflect messaging extension gives managers, leaders and teachers an easy way to check in with how their team or students are feeling — either in general, or about a specific topic like work-life balance, the status of a project, current events, or a change within the organization. IT administrators will be able to install the Reflect extension from GitHub, and then make it available to employees in their organization in the message extension menu.

In addition to the above, Teams users will soon be able to react during a meeting using emojis that will appear to all participants. Live reactions is a shared feature with PowerPoint Live Presentations, which allows audience members to provide instant feedback to the presenter.

Also, during meetings, chat has become a lively space for conversation and idea-sharing and offers an option for people to participate in the discussion without having to jump in verbally. But it can be challenging to pay attention to video feeds, presentations, and chats all at the same time. Currently, Teams users need to manually open a chat window to view the chat screen. Soon, however, chats sent during a Teams meeting will surface on the screens of all meeting participants, making the chat more central to the conversation. 

While Teams already provides live captions as a way to follow along with what is being said in a meeting, soon we will add speaker attribution to captions so that everyone knows who is speaking. Live transcripts, coming later this year, provide another way to follow along with what has been said and who said it. After a meeting, the transcript file is automatically saved in a tab as a part of the meeting. “Unless otherwise specified, all of these features will roll out later this year. And they all reflect our vision for the future of work: where everyone is able to contribute and do their best work; where they can move fluidly between experiences, apps, and devices; where AI lends a helping hand to streamline tasks, provide short cuts, and save you time; and where technology contributes to wellbeing and doesn’t detract from it,” explains Spataro.

Global Microsoft 365 Developer Bootcamp 2019 Accra, Ghana

Global Microsoft 365 Developer Bootcamp 2019 Accra, Ghana

Microsoft 365 Developer Bootcamp

Microsoft User Group Ghana (MUGGH) invites you to join the Global Microsoft 365 Developer Bootcamp 2019 event in Accra, Ghana. Come and learn about new technologies and products included in Microsoft 365 at the free, one-day, hands-on training event. Scheduled to take place October 26th 2019 at the Microsoft office in Accra.

The event will be led by Microsoft MVPs and community leaders. You’ll learn the latest technologies on Microsoft 365 platform that you can apply to your future projects. These including Microsoft Graph, SharePoint Framework, Microsoft Teams, Office Add-ins and Actionable Messages, etc. Get to meet and network with other IT Professionals.

Visit event page and register (free event but you need to register) to participate in the bootcamp. Don’t forget to share with your community of IT Pros, developers, admins etc.

Update: There are two event days now. So kindly click the event for the day that suits you or that isn’t filled up yet. Thank you.

Watch what the Microsoft 365 Developer Bootcamp is all about.

Click to register for event.