Microsoft Care GH : Welcome Come

Contact Us


We try as much as possible to reply to all messages. Kindly make sure you provide us with your correct contact information/detail.



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Need help or service? Shoot us an email: | support [at] microsoftcaregh [dot] com | support @ microsoftcaregh . com  

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48 responses to “Contact Us”

  1. Ohemaa Avatar

    Hi i use Microsoft pro 3 and my screen has cracked therefore not enabling the touch to work please can u change the screen for me

  2. charles Avatar

    Microsoft acount problem please need your aid

  3. yaw Avatar

    hello … i have Microsoft Surface Pro i5 8GB 256GB but is not able to boot up…. any help please..

    1. Joe Lewis Avatar
      Joe Lewis

      pls can you provide with more information. do you see the power light by the charger do you see the windows logo.

      1. GEORGE Avatar


  4. Joe Paulson Avatar
    Joe Paulson

    I want to do replacement for new Zepto machine….

    1. Sylvester Addo Avatar

      Hi Joe, kindly contact Zepto on 024  006  1651, 027  143  9432, 057 770 2510 or email- Best_

  5. Tanko Avatar

    Where can I get Nokia 5 screen to buy ?

  6. shika Avatar

    Can you please help me with my windows activation code

  7. PacMan Avatar

    Hi Please where can I find Telefonika shop to buy a phone?
    Microsoft Lumia 532 (Dual SIM) – GH¢ 239.00

  8. Kwaku stef Avatar
    Kwaku stef

    Hi is it possible to have my cracked pro 3 screen replaced in ghana?

    1. Sylvester Addo Avatar

      unfortunately we don’t know of a dedicated store for this. Better will be to order the replacement and find someone good to fix it. otherwise best to return it for replacement if still under warranty.

    2. Joe Lewis Avatar
      Joe Lewis

      HI TO ALL MY NAME IS JOE LEWIS AND CAN HELP YOU ALL TO SOLVE YOUR SURFACE ISSUE have been working on surface since 2012.

      1. SIMON AYIDIYA Avatar

        My surface pro 3 keeps shutting down by itself. Any help?

    3. Joe Lewis Avatar
      Joe Lewis

      Hello Kwaku , Yes surface pro 3 cracked screen can be replace right here in GH, We done more than 15 replacement . do you have the screen ?

      1. Huseini Suleiman Avatar
        Huseini Suleiman

        Hello, where are you located

  9. Avatar

    I need the keyboard for my pro 4. Please where can I get one in ghana

    1. Joe Lewis Avatar
      Joe Lewis

      yes got the surface pro 4 keybroad am mr surface got every thing on surface : 0244629910

    2. Joe Lewis Avatar
      Joe Lewis

      you can whats up me on 0244639910 for the surface pro4 keyboard need to know what color you want location Legon.

  10. isaac adu Avatar
    isaac adu

    Please help me get activation code for htc windows phone 8 / call me on 0241501735

  11. Adjei Cosmos Avatar
    Adjei Cosmos

    where can i find microsoft store in kumasi

  12. Rockson Avatar

    Please I need

  13. micky mill Avatar
    micky mill

    Please help me get activation code for htc windows phone 8

    1. Richard Botchwey Avatar
      Richard Botchwey

      Please can someone help me with the activation code for htc windows 8S

  14. vitus Avatar

    Please help me get windows live activation code for my new HTC windows 7 phone so that if can install marketplace and download applications HTC eternity x310e

    1. Sylvester Addo Avatar

      Hi Vitus, Windows Phone 7 is currently not under support, so it’ll do you a lot of good if you buy a windows 10 mobile Microsoft device or one upgradeable to.

  15. Albert Avatar

    hi, I am using microsoft 640 xl dual sim, anytime i try downloading any app it says it is too huge so i should use wifi. But I have enough data and I know an app like whatsapp is less than 50MB… What could be the problem?

    1. Sylvester Addo Avatar

      Hi Albert, Kindly check the settings in the store app. you should be able to change downloads to use phone data as well. Best_

  16. Maxwell Panford Avatar
    Maxwell Panford

    Please where can i get Microsoft Office 2013 Education package to buy and how much is the cost.

  17. abrefa Stephen Avatar

    I want the activation code for windows live ld phone

    1. Sylvester Addo Avatar

      Hi Abrefa,
      kindly call the Microsoft Regional office.
      Lagos office phone : +234 (1) 4621100
      Abuja office phone : +234 (9) 2907746-7
      Kindly contact a Microsoft Answer Desk assistant via chat

      for support assistance. 


  18. Nii Avatar

    What is price for these products….
    >Lumia 950xl phone case
    >Lumia 950xl glass protector
    >Microsoft continuum accessory pack (display dock, foldable keyboard && wireless mouse)
    >200gb sd card

    And where can I get them???

    1. Sylvester Addo Avatar

      Hi Nii, for Microsoft Lumia accessories prices kindly contact ; Nokia care circle – (020) 020-6500 / 030 226 5210 – Emmanuel
      Nokia care Osu – (024) 026 2606 / 030 279 9028

      I personally haven’t seen the MS continuum accessory pack around in a store in town. Maybe order it in or you can like I do get a Miracast device and a Bluetooth keyboard and mouse. Works quite well. SD card can be purchased from most IT stores(Telefonika, CompuGhana, Starlite, PC-Direct etc.)


  19. franklyn Avatar

    my Microsoft account activation has failed on my htc 8x and i need the activation code
    the IMEI code is 353897051653436
    pls i really need your help
    my name is franklyn and my phone number is 0263620688

    1. Sylvester Addo Avatar

      Hi Franklyn, kindly speak to the Microsoft Regional office.
      Lagos office phone : +234 (1) 4621100
      Abuja office phone : +234 (9) 2907746-7
      for assistance.

  20. Bernard Avatar

    Please am using Microsoft lumia 535 dual sim. Have changed my broken screen by buying a new one but the touch isn’t working perfectly as before and my charging system too is not working.. but for my screen it’s new. what should be done. and how much will it cost to do it.

    1. Sylvester Addo Avatar

      Hi Bernard, Kindly contact Emmanuel – Nokia Care, Nkrumah Circle – (020) 020-6500 for assistance. Best_

  21. Theophilus Nanor Odonkor Avatar
    Theophilus Nanor Odonkor

    Please do you have the Samsung TabPro S and how much is it

  22. Bernard Avatar

    Hello my Lumia 950 xl screen is spoilt where can I get some to be fix

    1. Sylvester Addo Avatar

      Hello Bernard kindly speak to Emmanuel at Kwame Nkrumah Circle branch – (020) 020 6500 or the Osu Branch – (024) 026 2606 / 030 279 9028 for replacement help. Best_

  23. Clarence Avatar

    Hi, want to buy the lumia 950 xl dual sim, and i want to know the price and where i can get one to buy.
    thank you.

    1. Sylvester Addo Avatar

      Hi Clarence, kindly find prices from various stores here

  24. Obeng Avatar

    Hi, am Obeng.
    I am now using a windows phone but when I try to download an app..

    They ask me for activation code.
    Pls where can I get the code.


    1. Sylvester Addo Avatar

      Hi Obeng, Could you kindly give us more information on this so we can assist properly? Best_

  25. Luke Avatar

    Visiting Ghana and the charger of my surface RT 2 broke. Anywhere in the Accra area that I can purchase a new one?

    1. Sylvester Addo Avatar

      Hi Luke, call Joe on (024) 463-9910 he deals with Microsoft Surface devices or try the Tip toe lane at Kwame Nkrumah Circle, you are sure to find a store with an adapter for sale.

      1. joe Avatar

        Thanks Sylvester i have taken good care of all the people with Microsoft surface issues.

        Joe 0244639910