Abu Dhabi Digital Authority to use Microsoft solutions in accelerating Smart Citizen Experience

Abu Dhabi Digital Authority to use Microsoft solutions in accelerating Smart Citizen Experience

Abu Dhabi Digital Authority

Abu Dhabi Digital Authority, ADDA will use Microsoft solutions in enabling the enhancement of e-services across the emirate’s public agencies. Abu Dhabi Digital Authority announced they will use Microsoft Dynamics 365, Power BI and artificial intelligence tools to build an intelligent customer-service platform for citizens.

Microsoft D365 enables government institutions to unify data and open up doors to new capabilities. That will enhance scalability and cost-effectiveness, flexibility and allow the government to innovate freely. Sayed Hashish, General Manager, Microsoft UAE explains.

Our partnership with Microsoft will allow us to build an intelligent customer-service platform. That will fulfil the ambitions of our leaders to streamline and optimise citizens and residents requests across Abu Dhabi government entities.

Through the intelligent solutions and CRM of Dynamics 365, we shall create a seamless omni-channel experience for citizens, lubricate workflow and case management and provide stakeholders and field workers with unparalleled and unprecedented decision-making capabilities through intuitive and in-depth business intelligence.”

Excellency Saeed Al Mulla, Government Service Executive Director ADDA.

“We are a long-time partner of the Abu Dhabi government in its ambitions to elevate its e-services to peerless standards. Abu Dhabi’s leaders’ vision of a secure, confident society with a competitive, sustainable and globally open economy, is one we share.” – Sayed Hashish

Surface Hub 2S is now available to UAE market

Surface Hub 2S is now available to UAE market

Surface Hub 2S in now available to businesses and organizations in the United Arab Emirates market. Microsoft made this announcement at GITEX Technology Week 2019 taking place in Dubai. Where the company and its partner organizations are showcasing solutions and services.

Surface Hub 2S

Microsoft MEA Surface Business Group Director, Mirna Arif notes the device was designed with the region’s teams in mind.

With the latest addition to our Surface family, we have built a bridge between the digital and physical workspaces, in deference to how the nature of work continues to evolve. The modern workplace demands more from employees, and cross-skilled teams collaborating continuously has become the new norm.” – Mirna Arif

Mirna Arif adds that digital transformation has essentially become the empowerment of teams. “So we have designed Office 365 to put collaboration front and centre. Letting people work together in real time from any device.”

Surface Hub 2S will start selling at AED 34,870 and is available now from Microsoft Surface Hub partners.

Ajman Digital Government, Microsoft sign MoU to accelerate digital transformation in the Emirate of Ajman

Ajman Digital Government, Microsoft sign MoU to accelerate digital transformation in the Emirate of Ajman

Ajman Digital Government (ADG) and Microsoft United Arab Emirates have signed a memorandum of understanding to support and accelerate the process of digital transformation in the Emirate of Ajman at GITEX Technology Week 2019.

Ajman Digital Government

The agreement will see Microsoft support the Ajman e-Government goal. Helping ADG deliver solutions that increase government efficiency and productivity to citizens.

Director-General of the Ajman Digital Government, Ohoud Shehail, signed the agreement with Sayed Hashish, General Manager, Microsoft UAE. The signing took place at the government of Ajman booth at GITEX 2019.

A roadmap on how to leverage Microsoft expertise and solutions will be developed Ohoud Shehail says.

HP emphasizes global commitment to the environment, showcases sustainable products, recyclable show stand at GITEX Technology Week 2019

HP emphasizes global commitment to the environment, showcases sustainable products, recyclable show stand at GITEX Technology Week 2019

sustainable products hp
Recyclable HP Booth

HP is emphasizing its global commitment to the environment at GITEX Technology Week 2019 in Dubai. Showcasing its latest sustainable products and services as well as a show stand it will recycle at the end of the trade show.

Firstly after the event HP will be recycle its to make chairs and tables for schools. Secondly there is the world’s first cartridge free printer, the HP Neverstop Laser made of twenty five percent recycled plastic on display. There is also the new HP Dragonfly, the worlds first laptop to contain ocean-bound plastics.

Fadle Saad, HP Regional Manager for GCC, Levant and Egypt talked about building sustainable products and services. Mentioning HP has locally introduced some of the most sustainable products. Successfully running a great recycling campaign.

At HP, sustainability is deeply embedded in our business strategy, our thinking and our company culture. This clearly reflects on the products and solutions we are showcasing at GITEX this year. For us, GITEX is not only about displaying new technology, but also focusing on sustainable ones.”

Avaya, Microsoft partner to bring enterprise-grade CCaaS solutions to businesses

Avaya, Microsoft partner to bring enterprise-grade CCaaS solutions to businesses

Avaya and Microsoft announce partnership at GITEX 2019

Avaya
Ahmed Helmy, International CTO Avaya at GITEX 2019

Avaya and Microsoft are partnering to offer Contact Center as a Service solutions to businesses in the Arab Gulf region. The companies announce the partnership at the ongoing GITEX Technology Week 2019 event in Dubai.

The collaboration will see Avaya’s contact centre services hosted on Microsoft’s Azure cloud datacenters in Abu Dhabi and Dubai. Avaya IX-CC, Contact Center as a Service platform will be available to customers initially in the Arab Gulf region. With plans to expand the service to other Azure global regions in the future. The service is expected to be available H1 2020 with voice capabilities, followed by omnichannel features later in the year.

Ahmed Helmy, International CTO Avaya and Sherif Tawfik, Microsoft UAE Executive Director, Channel, Alliances, Startups and SMEs spoke to the media at the Avaya booth at GITEX 2019 about the partnership.

About the Partnership

Sherif Tawfik shares Microsoft has received amazing response from customers since cloud datacenter launch in the region. “they now can accelerate their digital transformation journey in the region“. We want to have relevant solutions and services working on our cloud, he continues.

Microsoft now has the opportunity through our marketplace to offer enterprise-grade CCaaS solutions to businesses of any size delivered through Avaya and running on our Azure cloud.
At Microsoft, it is our mission to empower every person and every organization on the planet to achieve more. Every application that makes its home in our intelligent cloud takes us a step more down that road.”

Our partnership with Microsoft allows us to expand our services on a cloud-based microservices architecture and platform Ahmed Helmy shares. Giving our customers the flexibility in deployment they have come to expect from our brand.
This will help us offer our contact center services to the gulf region. And help us build the right reference to architecture to offer our services in other regions globally.”