New Safaricom app brings security, better UI, more user control

Safaricom PLC today unveiled a new mobile application (app) tailored at customers lifestyle. The new app comes with a new user interface, enhanced security and puts the user in control. It also promises an excellent experience.

Safaricom Head of Digital Products and Services, Fawzia Ali Kimathi, led the virtual launch event. Showcasing new and exciting features of the new mySafaricom app. She noted that this was a journey that began in October 2018 in response to customer feedback about the existing app.

Prior to the official release, about fifty thousand customers have tested the app. It has been in beta testing since February 2020, Fawzia shares.

“We are very excited about this journey. It’s taken us a couple of months to get here. We welcome your feedback, both good and bad. We have adopted the agile methodology … so we will be releasing something fresh and new every two to three weeks”.

Fawzia Ali Kimathi

Speaking on some of the innovations the app brings she shares that customers who prefer to use the voucher card, can scan the 16 digits and it will automatically pick the digits and top up.

The new app will allow customers to choose five services in the favourite icon.

Postpaid customers can now see their usage during the month. They can see their credit limit, balance, make payments and increase or reduce limits.

Prepaid Safaricom customers will be able to see their airtime, data, Bonga and SMS balances. Topping up on any of the services happens right on that page from the new app.

A feature to know your data usage is currently available on the Safaricom mobile web app and will be coming soon to the mobile app.

Click to download the new app from the Google Play Store or iOS store and get free 500MB data.

Watch the full Safaricom app virtual launch event

Find out first-hand what other features the app brings with insights from Joel Kaba, Stephen Mutungi and Derek.

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