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Abu Dhabi Digital Authority to use Microsoft solutions in accelerating Smart Citizen Experience

Abu Dhabi Digital Authority
Abu Dhabi Digital Authority

Abu Dhabi Digital Authority, ADDA will use Microsoft solutions in enabling the enhancement of e-services across the emirate’s public agencies. Abu Dhabi Digital Authority announced they will use Microsoft Dynamics 365, Power BI and artificial intelligence tools to build an intelligent customer-service platform for citizens.

Microsoft D365 enables government institutions to unify data and open up doors to new capabilities. That will enhance scalability and cost-effectiveness, flexibility and allow the government to innovate freely. Sayed Hashish, General Manager, Microsoft UAE explains.

Our partnership with Microsoft will allow us to build an intelligent customer-service platform. That will fulfil the ambitions of our leaders to streamline and optimise citizens and residents requests across Abu Dhabi government entities.

Through the intelligent solutions and CRM of Dynamics 365, we shall create a seamless omni-channel experience for citizens, lubricate workflow and case management and provide stakeholders and field workers with unparalleled and unprecedented decision-making capabilities through intuitive and in-depth business intelligence.”

Excellency Saeed Al Mulla, Government Service Executive Director ADDA.

“We are a long-time partner of the Abu Dhabi government in its ambitions to elevate its e-services to peerless standards. Abu Dhabi’s leaders’ vision of a secure, confident society with a competitive, sustainable and globally open economy, is one we share.” – Sayed Hashish

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