Avaya, Microsoft partner to bring enterprise-grade CCaaS solutions to businesses

Oct 7, 2019

Avaya and Microsoft announce partnership at GITEX 2019

Ahmed Helmy, International CTO Avaya at GITEX 2019

Avaya and Microsoft are partnering to offer Contact Center as a Service solutions to businesses in the Arab Gulf region. The companies announce the partnership at the ongoing GITEX Technology Week 2019 event in Dubai.

The collaboration will see Avaya’s contact centre services hosted on Microsoft’s Azure cloud datacenters in Abu Dhabi and Dubai. Avaya IX-CC, Contact Center as a Service platform will be available to customers initially in the Arab Gulf region. With plans to expand the service to other Azure global regions in the future. The service is expected to be available H1 2020 with voice capabilities, followed by omnichannel features later in the year.

Ahmed Helmy, International CTO Avaya and Sherif Tawfik, Microsoft UAE Executive Director, Channel, Alliances, Startups and SMEs spoke to the media at the Avaya booth at GITEX 2019 about the partnership.

About the Partnership

Sherif Tawfik shares Microsoft has received amazing response from customers since cloud datacenter launch in the region. “they now can accelerate their digital transformation journey in the region“. We want to have relevant solutions and services working on our cloud, he continues.

Microsoft now has the opportunity through our marketplace to offer enterprise-grade CCaaS solutions to businesses of any size delivered through Avaya and running on our Azure cloud.
At Microsoft, it is our mission to empower every person and every organization on the planet to achieve more. Every application that makes its home in our intelligent cloud takes us a step more down that road.”

Our partnership with Microsoft allows us to expand our services on a cloud-based microservices architecture and platform Ahmed Helmy shares. Giving our customers the flexibility in deployment they have come to expect from our brand.
This will help us offer our contact center services to the gulf region. And help us build the right reference to architecture to offer our services in other regions globally.”