Ethiopian Airlines flies to 117 destinations worldwide carrying 11 million passengers over 5 continents annually. In answer to providing its customers with the maximum experiences the company setup an innovation program embracing Microsoft technologies. To take care of customer service, operational excellence and revenue increments.
Listen to Ethiopia Airline’s Director of Digital, Miretab Teklaye talk about using Microsoft Azure to power their innovation program. Receiving all the necessary support from Microsoft engineers and experts for the digital innovation program to thrive.
Microsoft AppFactory Academy
Last year Ethiopian airlines and Microsoft 4Afrika partnered to open an AppFactory academy. This the airline says the ICT skills Development Programme has created jobs for Ethiopian graduates.
“Digital transformation is about implementing technology advancements and cultural changes. The technical capacity and skills of the youth, as engines of growth and transformation, is critical to render the country more competitive.Amrote Abdella, Regional Director Microsoft 4Afrika
Through programmes like 4Afrika, Microsoft remains committed to investing in and developing relevant skills and competencies across the continent.
Microsoft opens AppFactory in
Wollo University Kombolcha Institute of Technology, Ethiopia.
“Every industry in Africa is being transformed and disrupted by technology and air transportation is no exception. Airlines are using technology to better understand their customers and offer a more personalized flying experience.Tewolde Gebremariam, Group CEO of Ethiopian Airlines.
We need more young people with skills in modern technology to drive this kind of innovation and transformation. We believe the partnership with Microsoft will play a fundamental role in strengthening the link between universities and industries, so as to improve the quality of skills and access to jobs.”